Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
I had an awful experience at the ticketing agent stand. I had purchased three tickets, one of which I had the maiden name of a passenger on the ticket. They refused to help, assist, and actually delayed our process and had us miss an opportunity to purchase a ticket on the same flight. I was sent through multiple phone calls, none of which helped, and the person at the counter was the person who told me to both call Aer Lingus for help and was the person who said they could not fulfill my request that they were privy to from the beginning. My partner is still stuck in Scotland, racking up thousands of dollars in additional fees and tickets. I am very upset and two of my tickets went unused. I will never be using Aer Lingus ever again and I will continue to complain about them.
This was the most expensive economy flight per minute of flight time ever. But the quality was lacking. Extremely Aer Lingus rude staff at LHR said that the flight from London to Dublin (Ireland) was “NOT international.” Horrified at the colonial and imperial perspective. Seats were dirty with trash in seat pockets. Airline doesn’t clean or care about hygiene and safety.
When I booked the flight, I wasn't aware that this was a "no frills" flight. No wifi, no reclining seat, no complimentary soft drinks.
Charging for coffee on a business class fare??? And to not even mention it? Inexcusable. Boarding and disembarking was pathetic. Could not use a jetway on either end. Had to use stairs and walk across tarmac at origination and use stairs and be bussed to terminal at destination.
It was excellent! The plane left Chicago early. Arrived in Dublin early. The crew was excellent! It was a great experience.
The Nice airport was a horrible boarding experience. I have never experienced the kind of compressed mob (in the B12-B17 gate area) of people all unclear what was happening and no airport staff to assist. There was no signage and 1000’s of people waiting for any info for 2 hours.
The food was mediocre, the coffee was terrible. The entertaining selection was plentiful. They lost my checked luggage which put a damper on my 10-day vacation.
Weeeeeeell, you folks know economy class on Airbuses well--you're packed in like sardines. We may actually spring for more expensive seats next time, with a little room to stretch out. NO room to stretch out in Airbus economy class! :-) Apart from this, the food was decent (considering that it's mass-produced, and has severe spatial restrictions of its own), the staff were friendly enough, and there was a wide selection of movies, etc. to watch. Overall, I'd tend to use the word "adequate" rather than "exceptional" for my experience. But really, how could it be otherwise?
The ease of boarding was good. I wish they had something to eat on the plane.
The check in process at CDG was absolutely unacceptable. We arrived to the airport 3 hours and 20 minutes before our departure time, waited in line for 1 hour and 30 minutes to check in (despite having checked in online and only needing to check a bag), then were forced to check all of our rolling luggage despite the fact that all were compliant with carry-on requirements. The staff at the desk were rude and there were only two desks open, while eight people were working. The check in desk wasn’t even opened on time (3 hours prior to departure) and there was no communication about when it would open or why there was a delay. We feared missing our flight because the departure board was not updated, so rushed to our gate to board once we were through security because it was 20 minutes prior to departure, only to wait another 30 minutes before boarding even started. Communication was lacking throughout the process. What a horrible end to our trip.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
On time arrival but the aircraft had seen better days and needed a deep clean.
It was appalling, full of young people who were drunk and disobeying instructions to sit down. Crew did nothing to enforce. There was a Ryanair pilot sitting in the aisle opposite me who talked through out the safety briefing so loudly I couldn’t hear. Whole thing felt unsafe
Delayed for 2 hours lack of communication no refreshments as promised and the drinks on board were not as ordered and refused to refund
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
Straight forward checking as long as you have completed every single detail online, prior to checking day. Efficient boarding, seating is ok for a two hour flight. Fulfilledour travel requirements from Manchester to Marseille.
I couldn’t understand the aircraft tannoy announcements I was in seat 20C - nobody in our row could either. Speakers a bit too quiet plus messages read out too fast. Otherwise excellent flight. (Flight delayed by 50 mins)
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.
We never made it onto this flight due to BA's lackluster organisation.
The air hostess were good, cheerful, but I didn't like the boarding. My son and I initially bought our flight tickets, making sure it included 1 luggage and a carry on. Tickets were purchased for British airlines, but we were merged with American Airlines. At checking in our languages, we were told, we don't have luggage prepaid so we had to pay extra $125 each and almost £60 on our way back. I think that's unfair.
Economy seats are so small and compacted so close together that comfort is negatively affected, especially on long flights. However that is due to aircraft design, not anything the airline can do about it.
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
Experience with British Airways was hopeless and the response from ground staff after flight cancellation was hopeless
3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing
this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.
Cancelled flight, limited information and chaotic rebooking and accommodation provision. Apathetic crew who were more interested in taking about their layover plans than remembering passengers orders and actually bringing them (after 3 reminders). To top it off, priority baggage checked in at The Wing (LHR’s first class checkin) was delivered last to the baggage belt.
The crew were good. The flight was on time. The entertainment choice was ok. But the food was bad, tasted and texture were awful.
